Your Finnmark Designs sauna is shipped via LTL freight on a tractor trailer. Once you receive your BOL (bill of lading) this means your shipment was booked and we are awaiting for the shipping carrier to pick up your shipment. During peak seasons, once a BOL is created it could take 2-3 days before the carrier picks up your shipment. Once the carrier picks up your shipment the load is logged in and signed for. Unfortunately, LTL carriers are behind in technology so the only way for us to trace your sauna is by calling the carrier directly. Once the shipment is picked up, we follow transit time protocols before we reach out to the carrier as we assume it's in transit.
Once your shipment reaches your local distribution hub, a dispacher will call you at the number you provided us. It's extremely important to call them back if you miss their call as they will not deliver your sauna without speaking with you first and scheduling a date and time. This is a good time to request that the delivery driver contact you 30 minutes prior to arrival so you don't have to wait around. It's also a good time to let them know of any unique delivery requirements; narrow driveway, high grade driveway, apartment complex, condo complex, gate code etc.
During fall, winter and spring months, there can be delays due to weather. Precipitation may not occur in your home state but it may in the route your shipment has to take to deliver it to you. If there's a delay the carrier will generally reach out to you by phone.
TIP: To get an approximate transit time, take the date of your BOL and add 2 days for pickup and then transit time, this should give you an approximate delivery date.